Company
Improving driver performance and customer service, optimising costs, and becoming more eco-friendly with Microlise’s technological solutions.
The Result
The implementation of Microlise’s fleet management solutions quickly yielded positive results for Coup de Pates. Standardising logistics processes facilitated team collaboration, the integration of new drivers and overall operational efficiency.
Isabelle Daviaud, Logistics Manager at BOUL’PAT ATLANTIQUE, added: “We’ve also become more attractive in our recruitment efforts.”
Furthermore, increased responsiveness to customers and quicker dispute management has enhanced customer satisfaction and Coup de Pates’ reputation in the sector.
“It’s also a management tool that provides factual data, allowing us to debrief with our drivers after their routes.” - Isabelle Daviaud.
This is the first step in Coup de Pates' digital transformation, with further developments to be implemented, such as delivery validation through mobile terminal scanning and complete digitalisation with electronic proof of delivery (ePOD) sent to customers. Microlise has the solutions necessary to drive Coup de Pates’ business further.
An internal study conducted by Coup de Pates one year after the launch of Microlise solutions found that 96% of operations staff and 73% of drivers reported that the tool was beneficial for their work.
Impact
96%
of operations staff
73%
of drivers
We are convinced that Microlise is one of the most flexible tools on the market and the best suited to our activity. For our digital transformation, we sought a scalable solution that would meet our various challenges, such as optimising the performance and safety of our teams, reducing costs, and minimising our carbon footprint.
Gaëtane Delacroix, Logistics Manager, ARYZTA Group
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